1. Wallet Deposits (Top-Ups)

Funds deposited into your Delofy Wallet are strictly for use within the Delofy platform (SMM, SMS, and Vault purchases). Once a deposit is successful, it is considered final and non-refundable to the original payment method. Please only top up the amount you intend to spend.

2. SMS Terminal Refunds

Our SMS verification terminal is fully automated. Refunds for SMS orders are handled by the system under the following conditions:

• No Code Received (Full Refund): If you secure a number but do not receive the SMS code within the standard 10-minute active window, you can click "Cancel & Refund" on your dashboard. The exact cost of the number will be instantly credited back to your Delofy Wallet.
• Late Cancellations (50% Refund): If you leave a number active for more than 30 minutes without receiving a code, clicking cancel will result in a 50% partial refund. This is because the upstream telecom network charges us a holding fee for reserving the line for extended periods.
• Code Received: Once an SMS code is successfully delivered to your inbox dashboard, the transaction is marked as Completed and is strictly non-refundable, regardless of whether the code was accepted by the third-party app (e.g., WhatsApp, Telegram).

3. SMM Panel Refunds

Due to the nature of Social Media Marketing services, refund requests are evaluated based on the delivery status:

• Failed Orders: If our system or the wholesale provider fails to deliver your order entirely, the order status will change to "Canceled" and the funds will be automatically returned to your Delofy Wallet.
• Partial Delivery: If an order cannot be fully completed (e.g., you ordered 1,000 followers but only 600 could be delivered), the system will mark the order as "Partial" and refund the remaining undelivered amount back to your wallet.
• Drops (Followers/Likes decreasing): We do not offer refunds for drops after an order is marked as "Completed". If you purchased a service with a "Refill" badge, you may request a refill via your SMM Dashboard within the stated warranty period.
• User Error (No Refunds): We will not issue refunds if you provide an incorrect link, use a private account, or submit multiple orders for the same link simultaneously. It is your responsibility to ensure the link is correct and public before ordering.

4. Digital Accounts Vault

Sales of digital accounts, streaming profiles, and software tools are final. If the account details provided are invalid or fail to login upon initial delivery, you must open a support ticket within 24 hours of purchase. In such cases, we will provide a replacement account. Cash or wallet refunds for vault items are only issued if a replacement cannot be sourced.

5. Dispute & Chargeback Policy

Opening a fraudulent dispute or initiating a chargeback with your bank or Mobile Money provider after receiving a service is a violation of our terms. Doing so will result in an immediate and permanent ban of your Delofy account, and your IP address will be blacklisted across our network.